Quality assurance
How we vet partners
Before a moving or cleaning company receives requests through Offerio, it goes through a multi-stage review process. That process decides whether a business is admitted.
Our vetting process in 4 steps
🏢Business registration & commercial register entry
Every partner business must provide a valid commercial register entry (HR extract) or a business registration in Switzerland. Sole proprietorships are also accepted, provided they hold a valid trade licence.
🛡️Business liability insurance
We require proof of valid business liability insurance. This protects your furniture and property in the event of damage, a non-negotiable minimum requirement.
📋Reference check
New partners must provide at least three verifiable references from previous clients. We contact these references and check the stated services for plausibility.
⏱️Ongoing quality control
Partners must respond to a request within 24 hours; those who stay silent are deactivated. We follow up on every complaint about a partner company and put it to the business.
Exclusion criteria
Partners are deactivated immediately or not admitted if the following criteria apply:
- ✕Missing or expired business liability insurance
- ✕No response to customer requests within 24 hours
- ✕False or misleading information at registration
- ✕Violations of Swiss labour law
Why this matters to you
Proof of insurance as a minimum criterion
We require proof of business liability insurance before a company receives requests, so that in the event of damage you are not dependent on its goodwill.
No phantom providers
Partners must respond to requests within 24 hours. Those who do not are deactivated.
References we check ourselves
New partners must provide at least three verifiable references. We contact them before the first request is passed on.
Common questions about partner vetting
- What documents does a business have to submit?
- A valid commercial register or trade licence entry in Switzerland, proof of business liability insurance and at least three verifiable references from previous clients.
- Does Offerio really contact the stated references?
- Yes. We contact the references and check the stated services for plausibility before the first request is passed on to the business.
- Is my furniture insured in the event of damage?
- Proof of valid business liability insurance is a condition of admission. It is intended to protect you in the event of damage, so that you are not dependent on the goodwill of the business.
- What happens if someone complains about a partner?
- We follow up on every complaint and put it to the business. If our criteria are breached, the partner is deactivated.
- Does Offerio rate partners with stars?
- There is currently no public star-rating system. We secure quality through the admission check and ongoing control, not through after-the-fact ratings.
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Are you a moving or cleaning company?
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